Admission calling built around your institution
Troika Tech provides AI calling agents that contact prospective students, communicate using scripts based on your prospectus and fee structure, and support defined admission workflows. The service can connect with education systems and admission CRMs through APIs, helping institutions organise follow-ups while keeping human counsellors involved when a conversation needs personal attention.
How It Works
Define the admission workflow
Choose the task, such as following up with applicants, answering approved programme questions or reminding students about pending admission steps.
Prepare scripts and integrations
Troika Tech develops scripts from your prospectus and fee structure, defines human-handover rules, and connects the required admission systems through their APIs.
Test languages and compliance
Review programme-specific scripts, test each required language on real calls, and establish consent, disclosure, DND and opt-out handling before campaign launch.
Go live and manage calls
Launch the approved workflow, coordinate follow-ups with connected systems, and use the agreed handover process when applicants need a human counsellor.
A narrow workflow, such as fee reminders, can go live in a short cycle. A complete admissions workflow takes longer because each programme needs its own script and every language needs testing on real calls.
Who It Is For
Universities and multi-campus institutions
Universities attracting applicants from Mumbai, Navi Mumbai and Thane can organise follow-ups across different programmes, helping admission teams direct students to the appropriate counselling process instead of handling every routine call manually.
Private colleges and professional institutes
Institutions around Andheri and Powai can use AI calling to follow up with prospective students who request course information, clarify approved admission steps and identify enquiries that need a personal conversation with the admissions office.
Management and postgraduate admission departments
Institutions recruiting applicants for MBA and other postgraduate programmes can structure calls around eligibility, application progress and counselling appointments, helping staff prioritise conversations that require detailed academic or fee-related guidance.
Give your admissions team a more organised way to follow up with prospective students and route important conversations to counsellors.
Book a free demoFrequently Asked Questions
AI Calling for University Admissions uses automated voice agents to conduct admission-related phone conversations according to approved scripts and workflows. Depending on the agreed use case, an agent can follow up on an enquiry, communicate a fee reminder or direct an applicant towards a counselling appointment. Scripts are prepared using the institution's prospectus and fee structure, while defined handover rules determine when a human counsellor should take over. Integrations can help connect calling workflows with existing admission systems.
Mumbai's education market attracts students from across the metropolitan region, including applicants travelling from the western suburbs, Thane and Navi Mumbai. Their preferred language, course interests and availability for counselling can differ. AI calling can help institutions organise enquiry follow-ups, remind applicants about outstanding steps and route students towards the right admission contact. For a university managing enquiries across multiple programmes, this creates a more structured process without requiring counsellors to personally make every routine follow-up call.
Universities, private colleges, postgraduate departments and professional institutes can consider AI admission calling when they handle recurring enquiries, application follow-ups, counselling coordination or fee reminders. It is particularly useful when an institution has clearly defined answers and an established process for escalating questions. It is not the right fit for conversations that require unapproved academic advice, individual judgement or complex financial explanations without human involvement. Institutions should retain counsellors for sensitive cases, disputed information and decisions that need personal attention.
Troika Tech's pricing is equivalent to Rs 9 to Rs 12 per minute, billed per second, with telephony included. Setup is usually waived for a limited period. The overall value depends on the workflow being automated, call duration, the number of programme-specific scripts and the languages that require testing. Universities should assess pricing against the actual tasks being handled, including routine follow-ups and reminders, rather than assuming every admission conversation can be automated. Book a free demo to discuss your requirements and applicable pricing.
Implementation time depends on the workflow. A narrow process such as fee reminders can go live in a short cycle, while broader admissions calling takes longer because each programme needs a separate script and each language must be tested on real calls. The setup must account for applicable TRAI and DLT requirements for sender headers and content templates, consent capture and timestamping at enquiry, and DND and opt-out handling across campaigns. Calls must disclose that the agent is automated, with appropriate DPDP handling for applicants under eighteen.
Yes. Troika Tech supports English, Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Bengali and Punjabi, along with natural mixed-language speech. For Mumbai institutions, Marathi, Hindi and English may be useful starting points, depending on the applicant population. Through APIs, calling workflows can connect with education ERPs, student information systems, admission CRMs, counselling calendars, payment links and WhatsApp. Institutions should select languages based on their actual enquiry mix and verify each programme's scripts and language handling before launch.
Market Context
- Mumbai's university and college admission market serves applicants with varied educational backgrounds, language preferences and counselling needs. A single communication approach may not suit every prospective student.
- Institutions serving Andheri, Powai and the wider Mumbai metropolitan region may need to coordinate enquiries across campuses, courses and admission teams, making consistent follow-up processes important.
- Admission conversations can involve sensitive decisions about course selection, eligibility and fees. Automation works most appropriately when routine communication is separated from counselling that requires human judgement.
Why Troika Tech
Structured admission follow-ups
Build calling workflows around enquiry follow-ups, fee reminders and other clearly defined admission tasks, with human handover rules for conversations that need counsellor involvement.
Workflow-specific implementation
Start with a narrow workflow that can go live in a short cycle. Allow more time for programme-specific scripts and real-call language testing when deploying broader admissions processes.
Scripts and automation tailored to your institution
Use your own prospectus and fee structure to prepare calling scripts. Connect relevant education systems, admission CRMs, counselling calendars and payment links through their APIs.
Managed deployment and admission-season support
Receive fully managed deployment, explicit human-handover rules and a named contact during admission season. This helps your institution coordinate the calling workflow as admission requirements change.
Plan your university admissions calling workflow
AI Calling for University Admissions can help Indian universities and colleges organise routine applicant communication while keeping human counsellors responsible for conversations that require individual guidance. Troika Tech can help you define a suitable workflow, prepare programme-specific scripts and plan multilingual calling around your existing admission systems.
Book a free demo