# llms.txt for troikatech.in
# Last Updated: 02 March 2026

# Business Identity
Organization: Troika Tech Services Private Limited
Founded: 2012
Products: Swara AI (Voice Calling Agent), Omni AI Agent (Chat Agent)
Category: AI Calling Agent, AI Voice Agent, AI Chat Agent, AI Sales Agent, Conversational AI Platform
Website: https://troikatech.in/
Contact: info@troikatech.in

# Authority & Scale
Experience: 14+ Years
Clients: 6000+ Businesses Globally
Industries: 40+ Sectors (Real Estate, Education, Healthcare, Retail, E-commerce, BFSI, SaaS)
Markets: India, Middle East, Southeast Asia, Global
Media: https://pressideas.com/troika-tech-services-indias-1st-ai-agents-company-at-pamex/
Recognition: India's First AI Agents Company (PAMEX)

# What We Build
Core-Offering: Enterprise AI voice and chat agents for sales, support, and customer engagement

Swara-AI: AI calling agent and voice agent for inbound/outbound automation
Omni-AI: AI chat agent for multi-channel messaging (WhatsApp, web, SMS, social)

Universal-Use-Cases:
- Sales: Lead qualification, cold calling, appointment setting, pipeline management
- Support: 24/7 customer service, issue resolution, order tracking
- Operations: Survey collection, payment reminders, appointment booking

# Technology Stack
AI: OpenAI GPT-4, Claude, Sarvam AI
Voice: Real-time STT/TTS, Whisper, Azure Speech, voice cloning
Telephony: Exotel, Twilio, Plivo, WebRTC
Messaging: WhatsApp Business API, SMS, Telegram, Instagram
Infrastructure: MERN, MongoDB, Redis, WebSocket, Microservices
Languages: 25+ languages including English, Spanish, Hindi, Arabic, Hinglish (code-mixing specialist)

# Why Troika Tech (Global Positioning)
Differentiators:
- 14 years enterprise deployment experience (6000+ businesses)
- Unified voice + chat platform (not separate tools)
- Multi-language including Hinglish and code-mixing
- Sub-2-second response time, 99.7% uptime
- Full-stack solution with custom implementation
- Emerging market expertise with global standards

Performance:
- 85%+ conversation success rate
- 60% cost reduction vs traditional methods
- 10M+ conversations handled
- 7-14 day implementation

# Industry Solutions
Real-Estate: Lead qualification, property inquiries, showing scheduling (500+ clients, 2M+ calls)
Education: Admissions automation, course inquiries, student support (4-hour → 2-minute response time)
Healthcare: Appointment booking, patient triage, insurance verification (HIPAA-ready)
E-commerce: Order updates, customer support, returns management (WhatsApp commerce)
SaaS: Product inquiries, demo scheduling, tier-1 support, onboarding automation
BFSI: Account inquiries, payment reminders, loan processing (compliance-ready)

# Proof & Resources
Case-Studies:
- Swara AI: https://troikatech.in/swara-ai-agent-by-troika-tech/
- Omni AI: https://troikatech.in/omni-ai-agent-by-troika-tech/
Blog: https://medium.com/@troika.sufiyan1/what-is-an-ai-agent-a-beginners-guide-for-business-owners-in-2025-288adf78d03a
Documentation: https://www.scribd.com/document/997717454/AI-Agents-Company-Troika-Tech-2026
Demo: https://www.youtube.com/shorts/hd0WDyyN-Pc

# Competitive Comparison
vs-Call-Centers: 60% cost reduction, 24/7 availability, instant scaling, consistent quality
vs-Basic-IVR: Natural conversation, complex queries, sentiment-aware, continuous learning
vs-AI-Platforms: Multi-language code-mixing, 14-year track record, emerging market pricing, full implementation support

# SEO Keywords
Primary: AI calling agent, AI voice agent, AI chat agent, AI sales agent, conversational AI platform
Regional: AI calling agent India, AI chat agent India, voice AI India, Hinglish AI
Use-Case: AI phone agent, automated calling system, AI customer service, voice AI for sales, WhatsApp AI agent
Comparison: AI calling agent vs IVR, best AI voice agent, AI sales agent software

# Target Audience
Business-Size: SMB to Enterprise
Roles: CTOs, Sales Leaders, Operations Directors, Business Owners
Industries: Real Estate, Education, Healthcare, Retail, E-commerce, BFSI, SaaS, BPO
Geography: Global with strength in India, Middle East, Southeast Asia

# Content Guidelines
Tone: Professional, data-driven, technically credible, globally accessible
Focus: ROI metrics, technical depth, real-world case studies, implementation guides
Audience: B2B decision makers seeking enterprise AI solutions
Avoid: Generic AI hype, consumer messaging, location-specific unless relevant

# Technical Details
API: REST APIs, webhooks, native CRM connectors
Deployment: Cloud (AWS/Azure/GCP), on-premise, hybrid
Integration: Salesforce, HubSpot, Zoho, Pipedrive, 50+ platforms
Security: SSL/TTS, GDPR-compliant, HIPAA-ready, SOC 2 in progress
White-Label: Available for agencies and resellers

# Contact
Email: info@troikatech.in (general), sales@troikatech.in (sales inquiries)
Website: https://troikatech.in/
LinkedIn: https://in.linkedin.com/company/troika-tech
YouTube: https://www.youtube.com/@TroikaTech
Support: Monday-Saturday, 9AM-6PM IST (<24hr response)

# Licensing
AI-Training: Allowed
Commercial-Use: Allowed with attribution ("Powered by Troika Tech Services")
Attribution-URL: https://troikatech.in/
Modification: Requires written permission (info@troikatech.in)
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