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Frequently Asked Questions
Everything about running an AI Calling campaign with Troika — how the agent handles calls, the languages and numbers it supports, live transfers, reports, pricing and how quickly you can start. Search below or browse the questions.
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Frequently asked questions
16 questions
An AI Calling Agent makes or receives phone calls, understands spoken responses and continues the conversation based on an approved business flow. It can share information, ask questions, capture responses and transfer interested callers to your team.
No. A recorded robocall plays a fixed message, and an IVR asks callers to press numbers. Troika AI listens to spoken answers and responds through a two-way conversation.
Yes. Troika supports both outbound and inbound AI Calling. Outbound campaigns run within agreed and applicable calling windows. Inbound service can answer enquiries continuously, subject to telephony uptime and campaign configuration.
Troika currently offers nine languages without an additional language fee. A campaign can be configured with a primary and secondary language, including automatic switching where suitable.
Troika does not currently offer voice cloning. We configure a suitable professional AI voice for the approved campaign experience.
Yes. Live transfer can be configured so an interested or qualified caller reaches your representative during the call. Transfer time is billed as applicable.
Yes. A virtual number is required. Troika arranges and configures it for the campaign. DID retention and incoming service terms are quoted as applicable.
Outbound campaigns are intended for eligible non-DND data. Data quality, consent and sector-specific requirements should be confirmed before launch.
Usage is billed per second through calling credits. The recharge depends on your expected volume. Setup, DID, transfer and optional charges are disclosed in the quotation before launch.
Unless specifically quoted otherwise, validity begins when the campaign setup is ready and defaults to 30 days. The final quotation controls the applicable validity and extension terms.
Standard retail plans include the calling dashboard and reports. CRM, WhatsApp, SMS, webhooks, Google Sheets and other integrations are not included by default. Enterprise requirements can be scoped separately.
Yes. You can experience a controlled live demo. A no-commitment test-run option may also be available based on the current offer and use case.
Results depend on data quality, customer intent, timing, offer, industry and conversation design. Troika reviews the use case before recommending a realistic campaign plan.
Troika AI is designed to handle repetitive, high-volume calling so your team can focus on customers who need judgment, expertise or a human relationship.
The timeline depends on script approval, number readiness, testing, data preparation and campaign complexity. Troika confirms the expected launch date after reviewing the scope.
Where incoming service is enabled, the Inbound AI Agent can greet the caller, understand the reason for the return call and guide or route the enquiry using the approved flow.
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