Chatbot ≠ AI Agent

Here’s the real difference.

Most people think chatbots and AI Agents are the same. They are not.

Chatbots reply.

AI Agents think + analyse + personalise + converse.

AI Agents
AI Agents
AI Agents
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AI Agents
AI Agents
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AI Agents

Chatbot ≠ AI Agent Here’s the real difference. Chatbots reply. AI Agents think + analyse + personalise + converse. Most people think chatbots and
AI Agents are the same. They are not. AI Agents AI Agents AI Agents AI Agents AI Agents
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AI Agents AI Agent Company AI Agents 24/7 Automation AI Agents WhatsApp + RCS AI Agents Lead Generation AI Agents AI Customer Support AI Agents Smart WordPress Sites AI Agents Troika Tech Services
AI Agents AI Agent Company AI Agents 24/7 Automation AI Agents WhatsApp + RCS AI Agents Lead Generation AI Agents AI Customer Support AI Agents Smart WordPress Sites AI Agents Troika Tech Services

AI AGENT - ADVANCED INTELLIGENCE

An AI Agent is a smart, business-trained employee.

AI AGENT

Understands context

Can follow multi-step conversations and remember user details.

Learns from business knowledge

Your pricing, processes, FAQs, product info, industry behaviour.

Handles objections & sales

Negotiates, explains, convinces, and closes conversions.

Multilingual

Talks in 80+ languages.

Works on multiple channels

WhatsApp, Website, Instagram, IndiaMart, JustDial, CRM, phone calls.

Takes actions

  • Books meeting
  • Shares PDFs
  • Captures lead
  • Sends WhatsApp messages
  • Triggers CRM
  • Makes calls
  • Handles inbound calls
AI Agents
AI Agents

No sales capability

Cannot qualify leads or negotiate.

AI Agents

No context memory

Gets confused in multi-step conversations.

AI Agents

No real understanding

Only matches keywords.

CHATBOT

BASIC AUTOMATION

Static scripts, zero intelligence. See where old-school chatbots break down

AI Agents

No sales capability

Cannot qualify leads or negotiate.

AI Agents

No context memory

Gets confused in multi-step conversations.

AI Agents

No real understanding

Only matches keywords.

CHATBOT

BASIC AUTOMATION

Static scripts, zero intelligence. See where old-school chatbots break down

AI Agents
01

No real understanding

Only matches keywords. Misses intent, tone, and the real problem your customer is trying to solve.

AI Agents
02

No context memory

Gets confused in multi-step conversations. Forces users to repeat details again and again.

AI Agents
03

No sales capability

Cannot qualify leads or negotiate. Just answers FAQs while revenue leaks away.

AI Agents
04

Cannot take actions

No calling, CRM updates, WhatsApp triggers, or follow-ups. Conversations end, nothing moves forward.

AI Agents
05

Limited to website chat only

Not omnichannel. No presence on WhatsApp, Instagram, or phone — your customers slip through the cracks.

AI Agents

No real understanding

Only matches keywords.

AI Agents

No context memory

Gets confused in multi-step conversations.

AI Agents

No sales capability

Cannot qualify leads or negotiate.

AI Agents

Cannot take actions

No calling, CRM updates, WhatsApp triggers.

AI Agents

Limited to website chat only

Not omnichannel.

AI Agents

No sales capability

Cannot qualify leads or negotiate.

AI Agents

No context memory

Gets confused in multi-step conversations.

AI Agents

No real understanding

Only matches keywords.

AI Agent vs Traditional Chatbot

see how an AI Agent outperforms a basic chatbot across sales, support, and automation.

Why Troika AI Calling Agent Is Better
AI Agent
  • ✔ Natural Conversations
  • ✔ Multi-step Context
  • ✔ Sales Rebuttals
  • ✔ WhatsApp Automation
  • ✔ Calling Ability
  • ✔ Lead Qualification
  • ✔ Website + WhatsApp + Calls + CRM (Cross-Platform)
  • ✔ Highly Personalized
  • ✔ Very High Scalability
Chatbot
  • ✖ Scripted, limited conversations
  • ✖ No real multi-step context
  • ✖ No smart sales rebuttals
  • ✖ Mostly website-only chat
  • ✖ No calling ability
  • ✖ Weak lead qualification
  • ✖ Website only, not omnichannel
  • ✖ Low personalization
  • ✖ Limited scalability