Turn customer feedback calls into a connected workflow.
Customer feedback is more useful when it can be collected consistently, understood in context, and connected with the next business action.
Troika Tech provides AI Calling Agents for inbound and outbound conversations, with support for automated calls, customer data capture, WhatsApp follow-ups, CRM lead capture, multilingual conversations, and 24/7 availability. For an NPS survey workflow, these capabilities can be configured around customer feedback collection and follow-up while keeping human oversight in the process.
An AI calling workflow does not have to replace your customer team. It can handle structured feedback conversations and pass important or sensitive interactions to people when human attention is required.
What the AI agent does
It conducts configured voice conversations, asks survey questions, captures responses, collects relevant customer information, and supports follow-up workflows.
Automated outreach
Outbound calls can be initiated without a team member manually calling every customer.
Structured feedback
Responses and customer details can be captured in a consistent format.
Build NPS survey conversations around your process.
A useful survey workflow starts with more than a single question. Businesses can define who should be contacted, what information should be captured, and which responses require additional engagement.
Customer outreach
Automatically contact customers after relevant interactions, using an outbound voice workflow configured for the business.
Survey conversation
Ask the configured NPS questions and give customers a natural way to provide additional feedback during the conversation.
Response capture
Capture customer details and survey information in a structured workflow that can connect with CRM processes.
Follow-up routing
Transfer calls, trigger WhatsApp follow-ups, or push relevant information into the CRM when further engagement is required.
From survey requirements to deployed AI calls.
The implementation process begins with the customer journey and works backward to the conversation. This helps the AI agent collect the information your business actually needs rather than creating a disconnected survey experience.
Define
Set the customers, survey questions, data fields, and escalation rules.
Configure
Build the greeting, conversation flow, scripts, follow-ups, and integrations.
Connect
Connect CRM capture and relevant WhatsApp or call-transfer workflows.
Deploy
Launch the agent and monitor conversations, leads, and activity through the dashboard.
Designed for real customer conversations
Troika Tech's AI Calling Agents are designed for business conversations, not just scripted prompts. They can handle FAQs, capture customer details, optionally transfer calls, send WhatsApp follow-ups, and push leads into the CRM automatically.
- Inbound and outbound calling
- Many simultaneous calls
- Customer detail capture
- CRM lead capture
- WhatsApp follow-ups
- Smart call routing by intent
- Personalised scripts
- Human call transfer
Useful wherever customer feedback matters.
AI-powered feedback calls can support organisations with recurring customer interactions, high-volume enquiries, or distributed teams. The conversation can be adapted around the business process and the point in the customer journey where feedback is collected.
Retail & E-commerce
Gather feedback after orders, returns, support interactions, or other customer journeys and connect important responses with follow-up activity.
Healthcare
Conduct feedback conversations after customer interactions and identify responses that need review by the appropriate team.
Services & Technology
Collect structured feedback across ongoing customer relationships while teams focus their time on conversations that need direct attention.
Enterprises & SMEs
Support high-volume customer feedback programmes across distributed sales teams, business units, and regional markets.
Hospitality
Use automated voice outreach to collect feedback around customer experiences and identify opportunities for follow-up.
Automobile Businesses
Collect customer feedback after enquiries, test drives, purchases, servicing, or other relevant customer interactions.
Built for multilingual, distributed customer engagement.
Indian businesses often manage customer conversations across WhatsApp, phone calls, websites, social media, and other channels. For SMEs, MSMEs, startups, and enterprises, customer feedback can become difficult to collect consistently when teams have to make every survey call manually.
An AI Calling Agent provides a structured way to automate outbound conversations while still allowing businesses to capture customer information and involve human teams when required. This is particularly relevant for businesses operating across regional markets and handling high-volume enquiries.
Language diversity is also important in India. Troika Tech's AI agents work in English, Hindi, Marathi, Gujarati, Tamil, Telugu, and Bengali. Its chat agents are described as supporting more than 30 languages, providing a broader foundation for multilingual customer engagement.
Regional customer conversations
Support customer engagement in several Indian languages while maintaining a structured business workflow.
Distributed teams
Automate routine feedback outreach while giving teams visibility into conversations and follow-up requirements.
International workflows
Apply the same automation model to customer feedback programmes across global markets and distributed operations.
Make customer feedback easier to collect and act on.
The value of an AI calling workflow is not limited to making calls. It comes from connecting outreach, conversation, response capture, and follow-up into one practical process.
| Capability | AI Calling Agent | Business Value |
|---|---|---|
| Automated outreach | Yes | Supports consistent customer contact |
| Structured data capture | Yes | Creates usable customer information |
| Simultaneous calls | Yes | Supports high-volume feedback programmes |
| CRM lead capture | Yes | Connects conversations with business workflows |
| WhatsApp follow-up | Yes | Extends engagement beyond the call |
01. Automate feedback calls
Outbound calls can be initiated automatically, reducing the need for staff to manually start every customer feedback conversation.
02. Capture structured responses
Customer information and survey responses can be captured in a consistent format and connected to CRM processes.
03. Support follow-up
Important conversations can be transferred to people, followed up through WhatsApp, or routed into the CRM for further action.
Customer feedback is becoming part of the wider engagement journey.
Customer feedback increasingly works best when it is connected with the broader customer journey rather than treated as an isolated survey. Voice conversations, CRM workflows, messaging, support, and follow-up can work together to give businesses a clearer operational path from feedback to action.
AI voice agents are relevant for organisations managing high-volume customer interactions. Automated conversations can handle routine outreach while human employees focus on cases that require judgement, empathy, escalation, or deeper customer engagement.
Multichannel communication is especially relevant for Indian businesses. Customers may move between phone calls, WhatsApp, websites, and other digital channels. Connected workflows can help businesses serve regional and multilingual markets without treating every communication channel as a separate system.
Questions about AI NPS survey calling.
An AI Calling Agent for Net Promoter Score Surveys is an AI-powered voice agent configured to contact customers and conduct customer feedback conversations. For an NPS workflow, it can ask the required survey questions, capture responses and relevant customer details, and support follow-up workflows. Troika Tech's AI Calling Agents support inbound and outbound calls, automated data capture, CRM lead capture, and WhatsApp follow-ups.
An AI Calling Agent can make outbound calls, introduce the purpose of the conversation, ask the configured survey questions, and capture the customer's responses. For NPS surveys, businesses can structure the conversation around the customer's rating and additional feedback, then use the captured information for classification and follow-up. The agent can also transfer calls to a team member when required.
Businesses across industries can use AI calling for customer feedback, including retail and e-commerce, healthcare, education, manufacturing, hospitality, finance and insurance, logistics, automobile businesses, and service providers. It can be particularly useful where businesses have high-volume customer interactions or distributed teams. The same approach can be adapted for Indian and international customer engagement workflows.
The main benefits include automated customer outreach, consistent survey conversations, faster response collection, structured data capture, and support for follow-up workflows. An AI Calling Agent can handle many simultaneous calls and operate 24/7, helping businesses manage feedback activity without requiring a team member to manually initiate every call. Human teams can remain involved when a response needs personal attention.
An AI Calling Agent can automate outbound customer calls, feedback collection, customer detail capture, follow-up triggers, and CRM lead capture. In a Net Promoter Score survey workflow, it can help standardise how customers are contacted and how responses are recorded. Businesses can also use WhatsApp follow-ups and call transfers where the conversation requires additional engagement.
Implementation starts with defining the survey requirements, customer information to capture, conversation flow, and follow-up rules. Troika Tech provides quick setup and customisation for its AI agents, with an AI-powered dashboard for monitoring agents, leads, and conversations. The deployment timeline depends on the required workflow, integrations, conversation design, and business requirements.
Yes, an AI Calling Agent can support businesses in India as well as international markets. Troika Tech operates across India and multiple countries, and its AI agents support several Indian languages along with English, making the approach suitable for multilingual customer engagement. Businesses can configure conversations around their own customer processes and requirements.
Troika Tech combines AI Calling Agents with CRM lead capture, WhatsApp automation, multilingual support, customisation, and an AI-powered monitoring dashboard. Its positioning, "AI Created. Human Perfected.", reflects a model where automated conversations are supported by human oversight. Founded in 2012, Troika Tech provides AI-powered business solutions across multiple industries and markets.
Practical AI calling with human oversight.
Troika Tech positions its AI solutions around practical business use, combining automation with human oversight. Its AI Calling Agents can be adapted to customer engagement workflows that need voice conversations, structured data capture, CRM connectivity, and follow-up.
Purpose-built AI Calling
Inbound and outbound agents can answer calls, make automated calls, handle FAQs, capture customer details, and transfer conversations to team members.
Connected workflows
CRM lead capture and WhatsApp automation help connect customer conversations with wider business processes.
Multilingual engagement
AI agents support English and several major Indian languages, with capabilities designed for Indian accents, adaptive speech speed, and noise cancellation.
Monitoring and oversight
An AI-powered dashboard provides real-time monitoring and management of agents, leads, and conversations while human oversight remains part of the approach.
Business-focused customisation
Agents can be configured with personalised scripts, objection handling, smart routing by intent, customer data capture, and relevant follow-up actions.
Ready to automate your NPS feedback calls?
Discuss your customer feedback workflow with Troika Tech and explore how an AI Calling Agent can be configured for survey conversations, response capture, CRM workflows, and customer follow-up.
Start the Conversation